FAQs

☻ MTO items are made & shipped within a 7-10 BD TAT (business days Monday-Friday, not including holidays or weekends). RTS is shipped in 1-2 days 
☻Please keep in mind, this is a one women shop & all products are handmade!

☻“Pretransit”= the post office has not scanned or updated tracking.
☻ We can generally control the processing time but once it’s with the mail carrier, we are not responsible for delays or lost packages.
☻ If an item is damaged by the postal service or not delivered, please contact USPS with your tracking number.
☻Shipping delays are expected around upcoming holidays. Please keep this in mind when ordering holidays items.

☻ hand sewn items-wash inside out with like colors in cold water, gentle/handwash cycle. Hang to dry or tumble dry low. Do not iron.

☻ All orders are final sale. Cancellations are not allowed. 
☻ We do not allow returns or exchanges for sizing. Please choose carefully. For help picking a size email sostitchboutique@gmail.com
☻We only allow returns or exchanges if a delivered item is wrong or is damaged (not due to shipping).

☻If an order is wrong or damaged (not due to shipping), please contact us within 24 hours of delivery with picture proof.
☻ If an order is missing or lost by USPS, You must contact USPS & open a claim. We are not responsible for lost or delayed packages.
☻ if order is eligible for a return, you will be emailed a return label. customer must send the item back & a refund will be issued when received & inspected by So Stitch Boutique
☻ By purchasing from our shop, you agree to the shop policies & return/refund policy.
☻ for help with an exchange/return email sostitchboutique@gmail.com